Before we arrive
What to have ready
A key that starts the car is full access to it, so ownership is checked first.
- The VIN — printed on the registration and the insurance card, visible through the windshield at the lower driver’s-side corner, and on the driver’s door-jamb sticker.
- Your photo ID, plus the car’s registration or title in the same name.
- The whole key ring for this car, dead keys included — on some models, any key that sits out the programming stops working.
- Already bought a blank or a fob? Mention it when you call — a key from a parts store or an online seller still has to be cut, programmed or both.
- For a company or fleet vehicle, a letter or work order that authorizes the new key.
