Before you call
What to have ready
A few details let the dispatcher match the right fob to your car and quote it up front.
- The VIN — on your registration, your insurance card, the dash at the base of the windshield and the driver’s door jamb.
- The year, make and model, and whether the car is push-to-start.
- Every fob or key you still have, working or not. On some cars, keys that aren’t present when a new one is programmed stop working, so bring them all.
- A photo ID and the registration or title, so we can confirm the car is yours.
- Where the car is parked, so the tech can get right to it.
