Before you call
Safe things to try first
If the key is stuck but not broken, try these — gently. If none of them work, stop before anything snaps and call.
- Turn the steering wheel slightly left and right while gently turning the key. That takes pressure off the steering lock.
- Make sure an automatic is all the way in Park, then press the brake pedal. Some cars won’t release the key until the shifter is fully seated.
- Check the battery. On some cars a dead battery keeps the shift interlock from releasing the key.
- Don’t pull with pliers or force the key. A bent or snapped key is a much harder extraction than a stuck one.
- If the key broke, keep the piece you still have — it helps us cut the new one.
