Before you call
What to have ready
A spare starts from the key you have — plus proof the car is yours.
- The key that works. Bring the car’s other keys and fobs as well: on some models, any key missing during programming stops working afterward.
- Push-button start or a key you turn? Tell the dispatcher, along with the VIN or the year, make and model.
- A photo ID in the same name as the registration or title — a spare opens and starts the car, so ownership is checked first.
- For a company vehicle, the letter or work order that lets you authorize the key.
