Before we arrive
What to have ready
These keep the call short and the job straightforward.
- Photo ID — the name on it should match the car’s paperwork.
- The registration or title for the car.
- The 17-character VIN (registration, insurance card, lower corner of the windshield on the driver’s side, or the driver’s door jamb).
- Each key or fob that goes with the car. A spare is copied from one that works, and with some makes, a key left out of the programming won’t start the car afterward.
- Where the car is: the street address, or the lot and row.
- If the car is behind a gate or in a garage, how the tech gets to it.
