Before you call
What to have ready
We’ll ask for these before making any key, and having them out when the tech arrives keeps things simple.
- The VIN, which you’ll find on the registration and the insurance card, through the windshield on the driver’s side, and on the sticker inside the driver’s door jamb.
- Photo ID in the same name that’s on the registration or title.
- The registration or the title — proof the car belongs to you.
- All the keys and fobs you have for the car, even ones that no longer work — some cars drop any key that isn’t present while a new one is being programmed.
- Where the car is parked: the mall entrance or lot row at Westfield Brandon, or the street address.
- For a work truck or fleet car, a letter or work order from the company approving the key.
